Operations Manager (DK)
Location: Multiple Locations
Job Types: Full Time
UP TO $ 4800
/ month
- To oversee outlets operations and ensure that all SOPs are strictly complied with;
- Plan staffing schedules and resolve all outlet operational issues;
- Review service standards and product offerings to increase sales and minimise costs;
- Identify market trends and develop new ideas to stay ahead of competition;
- Work closely with functional support departments to align with strategic business objectives;
- Develop annual budget, monthly sales target, and track monthly KPIs;
- Drive process improvements across all outlets for greater effectiveness and efficiency;
- Build close relationships with front-line staff, outlet tenants, cleaning partners, landlords’ ops team and government agencies to facilitate smooth operations;
- Lead and motivate Outlet Staff and Operations Executive in achieving sales targets and customer satisfaction;
- Resolve employees' disciplinary issues and outlet manpower needs;
- Develop a sound and strong working relationship with all outlet staff and to develop their maximum potential;
- Any other related operational issues and projects as and when required.