Privacy Policy


This Privacy Policy is issued by Broadway Food Centre (Holdings) PTE LTD, URN: 199704189H.

Broadway Food Centre (Holdings) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and disclose personal information provided to us in accordance with the Personal Data Protection Commission, Singapore. This Privacy Policy should be read in conjunction with the Broadway Food Centre (Holdings) Terms and Conditions.

Broadway Food Centre (Holdings) reserves the right to amend this Privacy Policy from time to time.  We will notify you of any changes to the Privacy Policy by publishing the updated Privacy Policy on our Site at Our “Site(s)” are our websites and online applications.


Generally, the personal information we collect, and store consists of your name, address (including email address) and contact details (which may include home, business and mobile phone numbers).

The information that we collect from you when you interact with us online depends on the tasks you complete on the site or product. From time to time, you may be able to interact with us anonymously or by pseudonym. However, if you choose not to provide us with certain personal information, we are unlikely to be able to provide you with the products or services that you want or to respond to your enquiry.

(a) Browsing sites

When you visit and browse through our site, we collect data for statistical and maintenance purposes that enables us to evaluate the performance of our site or promotions. Such general information includes:

  • The Number Of Users Visiting Our Site Or The Number Of Pages Viewed;
  • The Date, Time And Duration Of Visits; And
  • The Path Taken Through Our Site.

This information will not identify you and we will not combine it with any information in a manner whereby we can identify you.

(b) Applying for a job or, requesting information online or using “contact us”

We need to obtain personal information from you in order to complete your online application information. When using contact us or when using the job application you will need to complete an online form on this site. Our online forms will ask you to provide personal information for contact purposes, for example, your name, own address, e-mail address, telephone number (which may include home, business or mobile numbers) and purchase information. You will have the right to choose whether or not to provide additional personal information.

(c) E-mails

You can contact us by e-mail via the link on this site. You can choose whether or not to provide personal information other than your name and e-mail address.


Broadway Food Centre (Holdings) collects personal information in a number of ways, including:

  • When You Request Information Concerning A Job/Service Of Interest To You, Make Other Enquiries;
  • When You Attend An Event, Or Participate In A Promotion;
  • When You Enter Your Personal Details On Our Websites (For Example When You Sign Up To Receive Our Newsletters), When You Provide Information Via Fax Or Over The Telephone Or In Documents Such As Job Application/Leasing/Franchising Forms;
  • When You Provide Feedback On Our Products Or Services;
  • When You Engage With Us By Social Media, Such As By Posting On Our Facebook Page;
  • From Third Parties Such As Our Related Companies, Contractors And Agents;
  • From Sources Of Information Which Are Available To The Public;

Any information which is not capable of identifying you, such as the number of users visiting this site, is collected through code embedded in the pages of this site.

Other information, such as browser type, is included in a “Cookie”. Cookies are pieces of information that a website can transfer to an individual’s computer hard drive for record keeping. Cookies make using our Site easier by storing information about your choices on a particular website. This will enable you to take full advantage of the services offered to you. The use of cookies is an industry standard utilised by most major websites. Most Internet browsers are set to accept cookies. If you would prefer not to receive cookies you are able to adjust your Internet browser to disable cookies or to warn you when cookies are being used.

Broadway Food Centre (Holdings) also gathers information from our websites or other websites. This information is put together for reporting purposes. Any characteristics which are capable of personally identifying the user are removed. The information is gathered in order to enable us to examine Internet trends and demographics, to conduct market and statistical research, to help us to develop better products, to get to know our consumers better and to assist in improving the structure and ease of use of our websites.

This site may include hyperlinks that enable you to access a number of other websites and online applications operated by Broadway Food Centre (Holdings) or by our related companies. These other Broadway Food Centre (Holdings) websites and online applications are subject to this Privacy Policy. Where this site includes hyperlinks to third party websites not operated by Broadway Food Centre (Holdings) we recommend that you read the privacy and security provisions relevant to those sites in order that you understand how those organisations will deal with your personal information. We are not responsible for the content or privacy practices of those third party sites.


We may use your personal information to:

  • Identify You And To Assist You In Your Use Of Our Products, Services And Website Services;
  • Provide The Services And Information Relating To Broadway Food Centre (Holdings) And Its Products That You Require;
  • Administer And Manage The Services We Provide;
  • Gain A Better Understanding Of Your Requirements In Order For Us To Provide You With Better And More Personalised Information Suited To Your Needs, Including Sending You Personalised Messages About Special Offers And Invitations From Broadway Food Centre (Holdings) And Its Partners;
  • Process Any Job Application Submitted By You;
  • Research And Develop Our Services; And
  • Maintain And Develop Our Business Systems And Infrastructure Including Testing And Upgrading Of These Systems

If you opt in to receiving direct marketing communications, from time to time, Broadway Food Centre (Holdings) may use your personal information to promote other services and products to you which we consider may be of interest to you. You may also receive marketing communications from third parties such as our contractors, agents, partners and suppliers. You may be contacted by telephone, email, SMS, mail, social media and other digital channels if you have provided us with those details and opted in to receiving direct marketing communications. You may notify us at any time that you no longer wish to receive any of these marketing communications and opt out of receiving the particular communication by responding via the channel in which you received the marketing communication, by using the contact us page to enter this request in the “Comments” section provided, or by contacting us at the address given below.


Broadway Food Centre (Holdings) takes great care to protect your privacy. Any information stored in documents or on Broadway Food Centre (Holdings) systems is protected from unauthorised access by the use of a number of security procedures including user passwords.

While we aim to use our best efforts to secure and protect your personal information held by us, we cannot guarantee the security of any such personal information that is provided or transmitted to us by you.  Any such provision of information is at your own risk.


Broadway Food Centre (Holdings) may disclose your personal information to organisations outside of Broadway Food Centre (Holdings) and those organisations may be located (and your personal information may be disclosed) overseas. These disclosures are made subject to suitable protection for privacy and confidentiality being in place. The organisations to which we would usually disclose your information include:

  • Suppliers, Agents And Other Third Parties With Whom We Have Commercial Relationships, For Business, Marketing And Related Purposes;
  • Market Research, Marketing And/Or Telemarketing Service Providers;
  • Our Professional Advisers, For Example, Our Auditors And Lawyers, As Well As Our Insurers;
  • Government, Regulatory Or Other Organisations To Whom We Are Required To Disclose Your Personal Information By Law; And
  • Our Related Companies And Product Partners Where We Have Received A Service Complaint Or Claim, For Example, To Our Contract Manufacturers, Logistic Service Providers, Franchisees Or Other Third Parties In The Supply Chain, Who May Be Located Overseas, Depending On Where The Relevant Product Or Part Was Manufactured.

We may disclose your personal information to overseas members of the Broadway Food Centre (Holdings) group of companies (and their partners), who may communicate with you about certain products or special offers.

We may disclose your information to a purchaser or successor entity in connection with the sale of Broadway Food Centre (Holdings) or a related body corporate, or a business unit owned by Broadway Food Centre (Holdings) or a related body corporate, or the sale of substantially all of the assets of Broadway Food Centre (Holdings) or a related body corporate.


Broadway Food Centre (Holdings) takes reasonable steps to ensure that any personal information we collect, disclose and use is as up to date as possible. However, it is important that you advise us of any changes to your personal information or if there are any errors in the personal information we hold about you.

Subject to certain exceptions allowed by law, everyone who has provided personal information has the right to access that personal information.


If you have any concerns about our handling or treatment of your personal information or if you believe that your privacy has been breached, please contact us by writing to our PDPA Manager at the address below setting out the nature of your complaint.

We will investigate your complaint and endeavour to provide you with our response within a reasonable time of receiving your complaint. If after receiving our response, you still consider that your privacy complaint has not been resolved, you may refer your complaint to the Personal Data Protection Commission, Singapore at


If you have any questions about this Privacy Policy or about how we manage and deal with personal information, please contact us via the contact us page.